E2open Acquires Global Multi-Carrier E-Commerce Shipping Software Platform, Logistyx Technologies. Read More

Services Sales, Business Analyst

We are seeking new team members as Business Analysts to join our growing Services Sales team who are passionate about logistics, technology and delivering solutions that customers love.  You will join a dynamic and fast-paced environment and work with cross-functional teams to deploy Logistyx Transportation Management Execution (TME) that deliver the company’s vision and strategy.


  • Reporting to the Practice Leader, Services Sales, this individual will be chartered with developing executable and comprehensive estimates for the TME1 and TME2 project change requests from our customer base.
  • Provide accurate and timely drafting of quotes and change requests through needs assessments, detailed analysis and customer interviews for existing and well as new customers’ projects.
  • As required, act as the on-site support resource – potentially in both the sales cycle and on key implementations.
  • Interface effectively on task statuses, action requests, and other matters relating to project license and implementation effort requirements.
  • Work closely with business and subject matter experts to gather, understand and document business and technical requirements.
  • Understand the needs of multiple stakeholders, define license, service, and operational suggestions to meet those needs.
  • Execute customer workshops with Services Sales team, including requirements gathering, workflows, solution design and deliverables documenting for Logistyx software project installations.
  • Identify current and future-state business processes, including gap analyses.
  • Recognize new opportunities for Logistyx products and services to add value not previously identified.
  • Create, analyze and validate detailed functional and system requirements and draft Logistyx project documentation, including business requirement specifications.
  • Determine from business representatives the relative priority of requirements
  • Educate customers on Logistyx products and capabilities throughout the implementation process.
  • Maintain high degree of knowledge to stay current with product and technology changes through consultation with engineering, sales, professional services and support.
  • Provide technical sales assistance for sales team as required.
  • Execute troubleshooting when required both during project rollout as well as immediately post go live.
  • Assist with quality assurance testing pertaining to project delivery.
  • Conduct and assist with training to customers on Logistyx software products, both pre and post installation as required.
  • Guide customers as necessary on how to retrieve details necessary in the process of Requirements Gathering.


  • Demonstrated decision-making ability towards solving complex problems through an analytical approach involving developing options, evaluating and weighing risks and choosing a best option based upon good understanding of the facts.
  • Experience in a business analyst role, capturing requirements related to internal/external consulting, documenting, and mapping current business process.
  • Experience in technology consulting, industry-specific enterprise and solutions business application installations (ERP, WMS).
  • Strong functional and business process knowledge of the Logistics and Supply Chain industry, as well as experience with logistics, transportation and shipping software preferred.
  • Experience with structured deployment approaches and software implementation methodologies.
  • Strong organization and detail-oriented approach to installation, troubleshooting, and configuration experience of industry-specific business applications.
  • Experience working with major logistics and software products in a production environment.
  • Good knowledge on SQL, whether Microsoft SQL Server or Oracle a must.
  • Strong knowledge on Windows software environments.
  • Functional understanding of software capabilities and their value proposition
  • Excellent communication skills (verbal and written) are essential to effectively communicate with both business and technical teams.
  • Strong interpersonal skills to work as part of a team while performing strongly without constant supervision.
  • Ability to work flexible hours as required to meet installation project objectives is necessary.
  • Willingness to provide additional effort in the face of aggressive or tight deadlines.
  • Excellent working knowledge of collaboration and productivity tools, including email, Microsoft Office applications, Visio and Project.
  • Ability to deal with ambiguity and competing objectives in a fast-paced environment.
  • Ability to travel periodically as required for project delivery.
  • Ability to apply software products and services to meet a business or operational need.
  • Bachelor’s degree in Business, Engineering, Computer Science, Mathematics or related field required. Master’s degree in same fields a plus.

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