Bausch + Lomb Streamlines Shipping Operations and Improves Customer Satisfaction with Logistyx GSA
As one of the most highly respected and well known healthcare brands in the world, Bausch + Lomb need to ensure that the distribution of their products is smooth and seamless to maintain their integrity in the industry and keep their customers happy.
However, a complex in-house system combined with huge growth within the organization was making this difficult to achieve. Having developed their own distribution tool in an attempt to streamline the order process, Bausch + Lomb were faced with all sorts of problems soon after implementation.
Carrier Management and Compliance – Bausch + Lomb was using 25 different carriers, each with their own different services and types of barcodes, which were not always compatible with Bausch + Lomb’s software. Label maintenance for such this large number of carriers was extremely labor-intensive and was costing the company a lot of money. They needed a system that could link all their carriers and enforce carrier compliance.
Tracking – Before adopting the Logistyx GSA solution, Bausch + Lomb had to track thousands of items, all on different carrier sites, every week. This was extremely time consuming and costly. The system was unable to track orders all the way through the delivery process and Bausch + Lomb couldn’t confidently inform customers of exact delivery times. They needed to streamline their processes so that they could efficiently manage distribution and improve the information flow.
The Logistyx GSA solution supports the tariffs, services and special fees for all carriers and links the information so that it is accessible via one system. This eliminates the need to work on different carrier sites and in different languages. Logistyx GSA produces all the appropriate shipping documentation including labels, manifests and commercial invoices, eliminating manual document production.
Logistyx GSA’s reporting capabilities allow Bausch + Lomb to access all performance data needed to provide the right information to the right people when they need it.
Logistyx GSA has standardized Bausch + Lomb’s distribution. Operations are much more seamless and efficient. The company has reduced shipping costs, while gaining much improved shipping visibility. The system:
- Provides full visibility from order to delivery, all on one platform. This has saved them a lot of time, as previously they were tracking orders on each individual carrier site.
- Has helped Bausch + Lomb increase productivity, saving at least half a day in labor costs every week
- Provided tracking that keeps customers updated with shipping statuses. As a result, Bausch + Lomb has seen much improved customer satisfaction rates.
“Logistyx GSA’s reporting capabilities allow me to get all the performance data I need at the touch of a button.” Patrick Bos, EMEA Distribution Manager
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