Craft Supplies

Craft Supplies USA Raises the Bar with Enhanced Customer Service Deliver – At a Lower Cost

Founded in 1982, Craft Supplies USA sells quality woodturning tools and equipment for wood turners – artisans who make products such as furniture parts, baseball bats, platters, bowls, pool cues and chess pieces. The company has established a thriving domestic and international business through catalog sales and via its online store: www.woodturnerscatalog.com.

Business Challenge

Craft Supplies was using a standalone FedEx® system and standalone U.S. Postal System (USPS®) system to ship packages, which made comparing rates and services a time-consuming manual process. Furthermore, the process required a dedicated employee to move between two systems to process orders, and they had to have additional training to handle requirements on international orders.

Solution

After the Craft Supplies team reviewed three systems, they ultimately chose the Logistyx Ship-IT™ multi- carrier shipping system because of its speed and flexibility.

Read this case study to find out how Craft Supplies achieved a 2+ month ROI by automating comparison of carrier rates and services via a multi-carrier solution.

To learn more about the Craft Supplies solution, read the full case study.

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