DB Schenker

DB Schenker Enhances Customer Satisfaction with Logistyx Shipping Solution

DB Schenker is a leading global logistics provider that supports industry and trade in the global exchange of goods through land transport, worldwide air and ocean freight, contract logistics and supply chain management. The company’s staff of more than 68,000 employees work in 2,000 locations in 165 countries around the world.

Business Challenge

DB Schenker’s original system was both costly and inefficient. All shipment information had to be manually monitored and entered into a database by a dedicated team, a time consuming and error prone workflow. This heavily manual process resulted in a number of big challenges, including late deliveries, a slow and cumbersome client invoicing process, manual carrier routing procedures, and a high volume of customer service calls.

Solution

DB Schenker selected Logistyx GSA Transportation Management Solution to streamline its operations. GSA has enabled DB Schenker to automate much of its shipping procedures and also offer their clients end-to-end supply chain visibility and multi-carrier management capabilities.

Results

  • Client invoicing cycle has been reduced by four weeks
  • Carrier onboarding time reduced from 6 months to one week
  • Customer satisfaction increase from 60 to 80 percent
  • DB Schenker and clients have gained full visibility on every shipment
  • Customer service calls have dramatically decreased.

“With GSA, we can share more information with our customers, resulting in a dramatic reduction of customer calls. We now have far better insight into our transport expenses and have been able to offer our clients end-to-end visibility on their orders.” Joost Verspaget, DB Schenker

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