Dillard’s

Convenience Meets Efficiency Driving Dillard’s Omni-Experience

Dillard’s Inc. ranks among the nation’s largest fashion apparel, cosmetics and home furnishings retailers with annual sales exceeding $6.5 billion. Dillard’s focuses on delivering maximum fashion and value to their shoppers by offering compelling selections complemented by exceptional customer care.

Business Challenge

Dillard’s currently does a lot of shipping at the store level through their “find program.” This is a program that uses their order management system to locate the exact item a customer desires and ships it from that specific store. All e-commerce orders are shipped from their e-commerce warehouse if inventory is available. If the warehouse doesn’t have the item, Dillard’s turned to a store to meet the customer’s needs. Dillard’s was looking for the ability to integrate their shipping, order fulfillment and packing process all into one system.

Solution

Dillard’s chose Logistyx Technologies integrated with FedEx shipping functionality to simplify the delivery of items sold across their various channels. The Logistyx TME solution streamlines efficiencies within Dillard’s network by managing and executing their routing guide, including time-in-transit variables, and managing all the FedEx and USPS Carrier Compliance, labels, manifest and EDI’s.

Benefits

  • Easy customer shipment notifications
  • Freight savings by rating and routing carrier selections
  • Optimize businesses’ transportation performance by providing complete visibility and control for inbound and outbound shipments

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