Logistyx Helps McDavid USA Serve Up First Class Customer Service to Retailers
McDavid manufactures and distributes sports medicine equipment and performance wear for athletics. The company sells its products through multiple sales channels including “big box” retailers such as Sports Authority, “team” sales channel to professional, college and high school teams, a “team dealer” channel supporting trainers and trainer supply groups and via their website www.mcdavidusa.com.
McDavid must efficiently manage shipping to retailers and mass merchants, including customer-specific UCC labeling, the electronic transmission of advance ship notices (ASNs) to customers, and labeling and packing its products in certain ways. The failure to comply to these complex requirements can result in significant fines. So, the company faced a serious challenge when its existing parcel shipping system vendor went out of business.
After doing its due diligence on four vendors, the company chose Logistyx and implemented its Pack-IT, Stage-IT and Ship-IT™ solutions, complete with Zebra printers and mobile computers to further streamline order packing. Not only did the Logistyx system go ‘live’ right on time, but it delivered several significant enhancements for McDavid’s order fulfillment workflow.
- Eliminated errors in order fulfillment process
- Gained 100% compliance with retail service requirements
- Eliminated bottlenecks in order packing/shipping lines
- Eliminated manual processes to enhance productivity