Logistyx Technologies Again Named #1 Fulfillment Software Provider to Digital Commerce 360’s Top 1000 Retailers Learn More

SaaS Awards: Logistyx President Ken Fleming Discusses the Benefits of Adopting a Digital Supply Chain

Significant events like the COVID-19 pandemic, natural disasters, Brexit, and trade wars have considerably altered consumer behaviors and created new and complex supply chain challenges. In turn, these issues forced retailers, manufacturers, and suppliers across the world to revisit their global supply chain strategies and accelerate the adoption of cloud technologies to properly adapt and be better positioned to respond to future disruptions. As organizations reexamine their supply chains, boosting resilience has become as important for many as controlling costs and improving operational efficiency and customer service.

In a recent article for The SaaS Awards news site, Logistyx President Ken Fleming discusses how the sustained increases in e-commerce and omnichannel distribution across industries has more businesses seeking ways to prepare their supply chains to compete. Many organizations turned to a digital supply chain that relies on automated cloud technology to harness a data-driven approach to increase flexibility and visibility while reducing costs.

Ken shares some of the key advantages of cloud supply chains, including the ability to enhance the speed, accuracy and flexibility of supply chains, empowering all users within an organization to execute, track and analyze parcel shipping processes in a single solution. With a digitally mature supply chain, retailers, for example, can easily capture data from different systems to optimize the customer experience and minimize the cost of increasingly complex supply chain processes.

Embracing the cloud makes supply chain innovation more sustainable, helping organizations stay resilient, improve their parcel shipping operations, and generate quick and lasting ROI.

To learn more, read Ken’s full article on The SaaS Awards news page: “The Digital Supply Chain: Greater Resilience, Agility, Transparency

EPSNews: Logistyx President Ken Fleming Shares Insights for Avoiding Holiday Shipping Capacity Challenges

Now entering the thick of the holiday season with the pandemic resurging, the continued growth in online orders will lead to a significant increase in parcel shipping this peak season, with more packages headed to consumers’ doorsteps than ever before. Every part of the shipping chain will be stressed, with the last-mile part of the journey being stretched the most. In addition to shipping delays this holiday season, businesses must also contend with peak delivery surcharges and this peak season will add unprecedented expenses to shippers’ transportation budgets.

In a recent article for EPSNews, Logistyx Technologies President Ken Fleming discusses some of the shifts consumers and merchants are making to navigate this unique peak shopping season. He shares insights on carrier surcharges, early shopping trends, and other obstacles fulfillment teams face entering peak season 2020.

To manage the excess volumes successfully and offer cost-effective ways to meet rapidly evolving customer demands, many merchants have implemented fulfillment strategies that include a multi-carrier transportation network. By growing their carrier network, merchants can introduce more options and capacity into the parcel delivery mix and create greater flexibility and diversity in fulfillment to stay ahead of delivery capacity shortages and increasing e-commerce volumes.

Read Ken’s full article on EPSNews: “Avoiding the Strain of Shipping Capacities This Holiday Season

 

Logistyx President Ken Fleming Dissects the Agility of Autonomous Shippers and Omnichannel Retailers for Logistics Viewpoints

In his latest Logistics Viewpoints article, “Tech Integration Keeps Shippers in Step with Customers,” Ken examines how autonomous shippers and omnichannel retailers can quickly respond to the evolving demands of customers thanks to the fully-integrated systems underpinning their fulfillment operations.

These agile organizations rely on a designated system of record to serve as a central nervous system that unites all disparate technologies and ensures they work cooperatively and share data across the organization. Merchants carefully select the best system of record for their own organization, but warehouse management systems, order management systems and transportation management systems are among the most prevalent. With a system of record in place to unify technology throughout the organization, merchants unlock many benefits, including the ability to “quickly augment fulfillment, customer service and other critical capabilities with specialty software,” as Ken explains.

Want to know more about how omnichannel retailers and lights out or black box shippers with fully-automated fulfillment operations can add specialty software to expand capabilities and stay in step with the evolving demands of customers without missing a beat? Read Ken’s latest article or peruse Ken’s other Logistics Viewpoints contributions for more supply chain insights.

Three Delivery Trends Set for Growth: Ken Fleming Talks to Parcel and Postal Technology International

Driven by a shift in consumer expectations to a ‘delivery from anywhere, to anywhere, at any time’ mindset, Ken Fleming, President of Logistyx Technologies, discussed three trends that are set to offer increased convenience for customers, carriers, and companies with Parcel and Postal Technology.

Saturday delivery for no extra charge

In the summer, UPS announced it would launch a Saturday service across eight European countries at the same price as weekday delivery.  As its rationale, the company cited research from IMRG Capgemini Online Retail Index, which said reported ecommerce sales in the UK grew by a third (33%) in May.

ebook logistyx future-proofing-supply-chainHowever, Ken sheds some additional light on why this is set to be a growing trend: “There are potential cost implications in offering a six-day standard service, but operationally it is not a massive burden. It will help flatten couriers’ weekly peak, whereby parcels from shippers that have a Saturday collection, but no delivery until Monday, stack up at the courier’s warehouse.  I would be very surprised if the trend doesn’t continue across the industry, especially due to the recent increase in e-commerce sales, which shows no sign of dropping off.  If carriers don’t start to add Saturday, or even Sunday delivery at a standard weekday rate, capacity in the industry may not keep up with demand.”

Increased on-demand changes to delivery

While it isn’t new in itself, it is significant the UK’s Royal Mail added in-flight options to its delivery service in July.  Due to the volumes it handles, this announcement represents a massive and challenging undertaking for the organisation.

Ken comments: “On-demand delivery changes tend to be more common with standard two to five-day services.  After all, if you want guaranteed next day delivery, you will likely pay for it and be happy to ensure you are available to receive the parcel on that day.  However, not many people want – or are able – to be available at any time over several days or to have to queue up to collect a non-delivered parcel from a depot, even at the best of times.  The huge spike in e-commerce means more carriers will have to give on-demand flexibility, or they will risk losing business to competitors who can offer it.”

Delivery from store

An increasing number of large and big-brand retailers are moving towards ship from store.  From the retailer’s point of view, it is both extremely efficient and – by reducing the movement of the stock – a greener option.  At the same time, it enables retailers to offer same day delivery via courier, particularly in urban areas.

“There are two key factors which must be in place to enable retailers to provide ship from store: accurate inventory systems, and a carrier management system which is intelligent enough to suggest delivery from store as an option when the order is placed.  From a customer perspective, they may not even realize their item has been sent from a store rather than an RDC,” comments Ken.

To facilitate same day delivery from store, it’s likely shippers will need to introduce new carrier contracts – including local couriers, who can deliver by moped, bike, or electric vehicle – or even potentially by drone or robot.  By shipping local to local there can be a significant reduction in miles traveled, reducing the environmental impact of the delivery.

The recent increase in e-commerce versus in-store transactions isn’t likely to go away any time soon and seems set to help the parcel shipping industry move from ‘fast and free’ towards transparent, customizable delivery options, putting the convenience of the customer at the heart of the service.

For more information on parcel shipping trends, check out the Logistyx Research Solutions.

 

Logistyx President Ken Fleming Rethinks the Supply Chain for Forbes Technology Council

In his most-recent contribution for the Forbes Technology Council, Ken discusses the need for companies to rethink their supply chain formulas to better address current and future disruptions. He explores the vulnerabilities and potential solutions for each step in the supply chain: manufacturing, warehousing and shipping.

As a critical example of a solution for companies looking to optimize and build a more resilient supply chain, Ken explores the impact that 3D printing (or 3D additive manufacturing) can provide, including:

  • Lowering inventory and production costs.
  • Cutting shipping costs.
  • Quickening delivery times.
  • Providing faster, on-demand customer experiences.
  • Eliminating middlemen in their supply chain resellers and long-distance carriers.

Ken also provides three steps for getting started with 3D printing for those seeking a nimble approach to addressing vulnerabilities in their current supply chain models.

Read Ken’s latest Forbes article:Rethinking The Supply Chain Formula,” and look for more in the future.

How COVID-19 Will Influence Peak Season (and Beyond)

The global lockdown resulting from the coronavirus outbreak changed e-commerce overnight. Online orders surged, capacity diminished, and carrier surcharges were applied.  And even after restrictions are relaxed, there’s a good chance the e-commerce landscape won’t revert back to its pre-COVID-19 norms. In the early 2000s, the SARS outbreak made e-commerce platforms such as Alibaba and JD.com household names–and neither platform has since forfeited their winning positions. But are e-commerce supply chains prepared to sustain their current rate of order fulfillment? The first test will be peak season.

New call-to-actionIn a recent article in Direct Commerce, Logistyx Technologies President Ken Fleming describes how essential and non-essential businesses have responded to the COVID-19 outbreak and the measures many shippers are already taking to prepare against future disruptions, including implementing a cloud TMS for parcel shipping to successfully pivot to an omnichannel distribution approach.

Read Ken’s full article: COVID-19: How the E-Commerce Supply Chain is Reacting… and How it Will Impact Peak Season.

Ken Fleming Discusses Sustainability and Parcel Shipping in Manufacturing & Logistics IT

Consumers are placing an increasing importance on purchasing products that are environmentally friendly, and manufacturers are responding with product portfolios that include green goods and recycled packaging.  However, it’s important to remember sustainability isn’t just about ethically sourced raw materials, it’s also about improving the end-to-end supply chain to both reduce environmental costs and waste as well as increase efficiency. In fact, it is often the combination of many small(er) changes throughout the supply chain that make a big impact.

In a recent article in Manufacturing & Logistics IT, Logistyx Technologies President Ken Fleming shares two key areas for improvement in sustainability in direct-to-consumer e-commerce: packaging and shipping modes.  From “fitted” packaging that can be reused for returns… to consolidating shipments… to adding couriers to the transportation network… to offering incentives for longer shipment delivery windows, Ken discusses how a cloud Transportation Management Solution (TMS) for global parcel shipping with Business Intelligence provides shippers with the raw data and insights to manage complex supply chain ecosystems with an eye toward improving sustainability.

Be sure to read Ken’s full article on Manufacturing & Logistics IT: Improving Sustainability in the Parcels Market: Two Key Focus Areas and then contact us to explore opportunities to improve sustainability in your own supply chain.

Digital Commerce 360: Optimizing Luxury E-Commerce Fulfillment During (and After) a Pandemic

Sales of luxury goods are increasingly driven by e-commerce sales. While many retailers strive to meet customers’ e-commerce delivery needs by offering quick and affordable shipping above all else, luxury retailers and the customers they serve tend to view e-commerce fulfillment differently. Often willing to pay more for premium goods and personalized shopping experiences, consumers buying luxury products typically want transparent fulfillment and white glove customer service.

In a recent article for Digital Commerce 360, Logistyx Technologies President Ken Fleming shares best practices for luxury retailers to help advance their shipping strategies to satisfy their customers’ elevated expectations. These include prioritizing white glove customer service, emphasizing reliability and transparency, and leveraging automation to meet these and other critical needs.

As supply chains evolve through the age of e-commerce – and especially in response to the COVID-19 global pandemic – leveraging tools that increase transparency, connectivity and personalized customer service can give retailers a greater competitive advantage.

Read Ken’s full article on Digital Commerce 360: “Optimizing the Ecommerce Fulfillment Experience in Luxury Retail During a Pandemic.”

Leveraging IoT Data for Last-Mile Delivery: Ken Fleming Featured in IoT World Today

According to Logistyx President Ken Fleming in a recent IoT World Today article, “the last mile should be the first thing you think about.”

So, how can shippers prepare for and execute successful last-mile parcel shipping while balancing cost, service, time management, and solid planning? The answer to this critical question varies for every shipper, but there are some considerations that can help any business take their last-mile strategy further. Data insights, tech solutions, and an integrated plan that ensures all systems are working together are all key to meeting consumer’s high expectations for parcel delivery and your company’s revenue and execution goals.

While the last-mile landscape is more intricate and complex than ever, it also contains a multitude of insights that shippers can use to their advantage. Utilizing advanced technology that supports the Internet of Things (IoT) and allows unrestricted access to real-time insights, shippers can effectively mine through this rich data to remove some of the complexity and achieve greater visibility into carrier data to more seamlessly fulfill last-mile delivery.

A solid plan of action must include proper use of IoT data to its full extent, including proactive team communication, forecasting, and researching new products and solutions that could help your company better understand the competitive last-mile landscape.

Check out IoT World Today for more on this topic from Ken and other logistics leaders. And, learn more about how Logistyx’s Business Intelligence helps shippers gain real-time visibility into each parcel shipment and invaluable insights for cutting costs and scaling your end-to-end shipping strategy, including critical last-mile delivery.

Ken Fleming Named a Pro to Know for Second Consecutive Year by Supply & Demand Chain Executive

For the second year in a row, Logistyx President Ken Fleming has been named a Pro to Know by Supply & Demand Chain Executive.

A proven leader in guiding burgeoning technology companies, Ken directs the team responsible for driving Logistyx’s success and shaping the future of global parcel shipping to ensure a consistent strategic vision across the organization.

Spearheaded by Ken’s leadership and executed by the efforts of a collaborative team, Logistyx has achieved the following accomplishments in the past year which helped contribute to Ken’s recent Pro to Know honor:

The Pros to Know list highlights forward-thinking leaders who prepare their companies for today and tomorrow’s supply chain landscape. Ken is no stranger to the challenges of today’s e-commerce-driven logistics climate. His experience, insight and practical application of logistics expertise allow him to lead an effective team that uses challenges as opportunities to create advanced solutions for customers.

To learn more about this achievement and the other 2020 Pros to Know, check out the official announcement from Supply & Demand Chain Executive here.

Congratulations, Ken, on another well-deserved win!

Boosting Sales with Ecommerce Fulfillment: Ken Fleming Shares Tips with Multichannel Merchant

Heightened customer expectations and growing demand for faster, more convenient delivery have changed the ecommerce fulfillment game for retailers. To better meet these needs, many retailers increasingly put the customer first – not the product – to build loyalty. Leveraging automation in ecommerce fulfillment processes can help retailers provide optimal service and streamline the customer experience without increasing costs.

In a recent article for Multichannel Merchant, Logistyx President Ken Fleming shares multiple creative angles for retailers to best optimize ecommerce fulfillment operations in the age of high consumer expectations and increased competition. While some view these modern changes to the supply chain as a challenge, Ken provides insights on how to turn them into an advantage. The key is establishing a proactive, data-driven strategy built around automated technology to optimize parcel shipping and better serve customers.

Ken’s advice offers retailers a fresh perspective on a variety of tactics they can implement or revise in their organizations to set themselves apart from the competition and stay modern. Read Ken’s full article on Multichannel Merchant: “How to Boost your Sales with Ecommerce Fulfillment.”

Ken Fleming’s Comments on Cross-Border Parcel Shipping Featured in Total Retail’s “50 Best Retail Tips of 2019”

For retailers competing in today’s fast-paced, omnichannel landscape, staying on the cutting edge of emerging topics in the complex supply chain industry is key. So, when questions begin to outpace answers, where can retailers turn for reliable insight? Explore Total Retail’s “50 Best Retail Tips of 2019” report, featuring commentary from company President Ken Fleming on international shipping strategy.

Ken’s insight helps retailers save money through consolidation and awareness of the fees and surcharges that accompany cross-border shipping. Along with his advice, the report contains key points from other industry professionals on their retail strategies. Topics of interest include e-commerce, marketing, technology, returns, and more.

Add to your growing knowledge of retail best practices with tips from Ken and all of Total Retail’s featured industry leaders. Download the full “50 Best Retail Tips of 2019” report for free.