The global lockdown resulting from the coronavirus outbreak changed e-commerce overnight. Online orders surged, capacity diminished, and carrier surcharges were applied. And even after restrictions are relaxed, there’s a good chance the e-commerce landscape won’t revert back to its pre-COVID-19 norms. In the early 2000s, the SARS outbreak made e-commerce platforms such as Alibaba and JD.com household names–and neither platform has since forfeited their winning positions. But are e-commerce supply chains prepared to sustain their current rate of order fulfillment? The first test will be peak season.
In a recent article in Direct Commerce, Logistyx Technologies President Ken Fleming describes how essential and non-essential businesses have responded to the COVID-19 outbreak and the measures many shippers are already taking to prepare against future disruptions, including implementing a cloud TMS for parcel shipping to successfully pivot to an omnichannel distribution approach.
Read Ken’s full article: COVID-19: How the E-Commerce Supply Chain is Reacting… and How it Will Impact Peak Season.
Consumers are placing an increasing importance on purchasing products that are environmentally friendly, and manufacturers are responding with product portfolios that include green goods and recycled packaging. However, it’s important to remember sustainability isn’t just about ethically sourced raw materials, it’s also about improving the end-to-end supply chain to both reduce environmental costs and waste as well as increase efficiency. In fact, it is often the combination of many small(er) changes throughout the supply chain that make a big impact.
In a recent article in Manufacturing & Logistics IT, Logistyx Technologies President Ken Fleming shares two key areas for improvement in sustainability in direct-to-consumer e-commerce: packaging and shipping modes. From “fitted” packaging that can be reused for returns… to consolidating shipments… to adding couriers to the transportation network… to offering incentives for longer shipment delivery windows, Ken discusses how a cloud Transportation Management Solution (TMS) for global parcel shipping with Business Intelligence provides shippers with the raw data and insights to manage complex supply chain ecosystems with an eye toward improving sustainability.
Be sure to read Ken’s full article on Manufacturing & Logistics IT: Improving Sustainability in the Parcels Market: Two Key Focus Areas and then contact us to explore opportunities to improve sustainability in your own supply chain.
Sales of luxury goods are increasingly driven by e-commerce sales. While many retailers strive to meet customers’ e-commerce delivery needs by offering quick and affordable shipping above all else, luxury retailers and the customers they serve tend to view e-commerce fulfillment differently. Often willing to pay more for premium goods and personalized shopping experiences, consumers buying luxury products typically want transparent fulfillment and white glove customer service.
In a recent article for Digital Commerce 360, Logistyx Technologies President Ken Fleming shares best practices for luxury retailers to help advance their shipping strategies to satisfy their customers’ elevated expectations. These include prioritizing white glove customer service, emphasizing reliability and transparency, and leveraging automation to meet these and other critical needs.
As supply chains evolve through the age of e-commerce – and especially in response to the COVID-19 global pandemic – leveraging tools that increase transparency, connectivity and personalized customer service can give retailers a greater competitive advantage.
Read Ken’s full article on Digital Commerce 360: “Optimizing the Ecommerce Fulfillment Experience in Luxury Retail During a Pandemic.”
According to Logistyx President Ken Fleming in a recent IoT World Today article, “the last mile should be the first thing you think about.”
So, how can shippers prepare for and execute successful last-mile parcel shipping while balancing cost, service, time management, and solid planning? The answer to this critical question varies for every shipper, but there are some considerations that can help any business take their last-mile strategy further. Data insights, tech solutions, and an integrated plan that ensures all systems are working together are all key to meeting consumer’s high expectations for parcel delivery and your company’s revenue and execution goals.
While the last-mile landscape is more intricate and complex than ever, it also contains a multitude of insights that shippers can use to their advantage. Utilizing advanced technology that supports the Internet of Things (IoT) and allows unrestricted access to real-time insights, shippers can effectively mine through this rich data to remove some of the complexity and achieve greater visibility into carrier data to more seamlessly fulfill last-mile delivery.
A solid plan of action must include proper use of IoT data to its full extent, including proactive team communication, forecasting, and researching new products and solutions that could help your company better understand the competitive last-mile landscape.
Check out IoT World Today for more on this topic from Ken and other logistics leaders. And, learn more about how Logistyx’s Business Intelligence helps shippers gain real-time visibility into each parcel shipment and invaluable insights for cutting costs and scaling your end-to-end shipping strategy, including critical last-mile delivery.
For the second year in a row, Logistyx President Ken Fleming has been named a Pro to Know by Supply & Demand Chain Executive.
A proven leader in guiding burgeoning technology companies, Ken directs the team responsible for driving Logistyx’s success and shaping the future of global parcel shipping to ensure a consistent strategic vision across the organization.
Spearheaded by Ken’s leadership and executed by the efforts of a collaborative team, Logistyx has achieved the following accomplishments in the past year which helped contribute to Ken’s recent Pro to Know honor:
The Pros to Know list highlights forward-thinking leaders who prepare their companies for today and tomorrow’s supply chain landscape. Ken is no stranger to the challenges of today’s e-commerce-driven logistics climate. His experience, insight and practical application of logistics expertise allow him to lead an effective team that uses challenges as opportunities to create advanced solutions for customers.
To learn more about this achievement and the other 2020 Pros to Know, check out the official announcement from Supply & Demand Chain Executive here.
Congratulations, Ken, on another well-deserved win!
Heightened customer expectations and growing demand for faster, more convenient delivery have changed the ecommerce fulfillment game for retailers. To better meet these needs, many retailers increasingly put the customer first – not the product – to build loyalty. Leveraging automation in ecommerce fulfillment processes can help retailers provide optimal service and streamline the customer experience without increasing costs.
In a recent article for Multichannel Merchant, Logistyx President Ken Fleming shares multiple creative angles for retailers to best optimize ecommerce fulfillment operations in the age of high consumer expectations and increased competition. While some view these modern changes to the supply chain as a challenge, Ken provides insights on how to turn them into an advantage. The key is establishing a proactive, data-driven strategy built around automated technology to optimize parcel shipping and better serve customers.
Ken’s advice offers retailers a fresh perspective on a variety of tactics they can implement or revise in their organizations to set themselves apart from the competition and stay modern. Read Ken’s full article on Multichannel Merchant: “How to Boost your Sales with Ecommerce Fulfillment.”
For retailers competing in today’s fast-paced, omnichannel landscape, staying on the cutting edge of emerging topics in the complex supply chain industry is key. So, when questions begin to outpace answers, where can retailers turn for reliable insight? Explore Total Retail’s “50 Best Retail Tips of 2019” report, featuring commentary from company President Ken Fleming on international shipping strategy.
Ken’s insight helps retailers save money through consolidation and awareness of the fees and surcharges that accompany cross-border shipping. Along with his advice, the report contains key points from other industry professionals on their retail strategies. Topics of interest include e-commerce, marketing, technology, returns, and more.
Add to your growing knowledge of retail best practices with tips from Ken and all of Total Retail’s featured industry leaders. Download the full “50 Best Retail Tips of 2019” report for free.
Every executive representing an e-commerce seller, a manufacturer or a retailer needs to have a vested interest in the effective fulfillment of customer orders. The profitability and customer service stakes are too high to ignore, and technology advancements are making the once-impossible possible when it comes to keeping step with the evolving needs and desires of customers in this increasingly competitive “same-day” market. With the right strategic plan and technology in place, shippers can address the need for fundamental-but-complex operational changes to get closer to customers, and as e-commerce sales, fulfillment and returns continue to grow, executives are making a more concerted effort to know what it takes to be successful.
In his first contribution for the Forbes Technology Council, Ken discusses the important trend of needing to be closer to customers to provide better service more cost-effectively and its impact on all of e-commerce fulfillment. Ken provides insights for shippers to help them determine what effects related to new carrier rate hikes will have on their own operations so they can effectively forecast the impact of the changes and take immediate steps to reduce their distribution costs.
In the Amazon era of next-day delivery and in-store pickups, many businesses have made great progress to get goods into customers’ hands quickly. They increasingly fulfill e-commerce orders from diverse distribution networks, casting aside the old model of using a single distribution center to cover wide territories. Behind the scenes, companies have been taking steps to stock and deliver their products from locations closer to customers to reduce the distances products must travel.
With major carriers like UPS, FedEx and DHL Express increasing rates for 2020, it’s getting more expensive at a faster rate to deliver goods over longer distances, giving sellers another incentive to get closer to customers. For shippers to provide the right level of service in a cost-effective manner, they need to establish a wider geographic footprint through their own distribution centers, converting stores into distribution nodes or contracting with third-party logistics providers.
Read Ken’s first Forbes article: “As Shipping Rates Hike, Sellers Can Get Closer to Customers to Minimize Impact,” and look for more in the future.
Ecommerce is changing everything in its wake, even well-established and efficient supply chains. In a recent article for Digital Commerce 360, Logistyx President Ken Fleming breaks down how ecommerce revolutionized the B2B world by letting the customer determine where, when, and by whom goods are delivered rather than the supplier.
By saying goodbye to their efficient, but very rigid, supply chains in favor of flexibility, successful manufacturers can prepare for the rapidly changing demands and the wide array of wishes of all their customers.
Read Ken’s full article on Digital Commerce 360: “Manufacturers: Say goodbye to your rigid, if efficient, supply chains”
The votes have been counted, and the readers of Supply Chain Brief have spoken.
Ken Fleming’s October 17 column for Logistics Viewpoints, “Brexit’s Profound Impact on Cross-Border Shipping,” has been voted the top industry blog post of 2019 and named the 2019 Supply Chain Brief MVP Winner as the Most Valuable Post in the Transport/Freight category.
“Brexit is likely to hammer unprepared supply chain and logistics professionals and the customers expecting to receive their deliveries, but I’m encouraged that Supply Chain Brief readers echoed the importance of this monumental event and the impact it’s likely to have on global shipping, especially in and around the U.K. and Europe,” said Ken. “With several postponements, shippers still have an opportunity to prepare for the changes and ensure their parcel shipments stay compliant, on-time and under-budget. Our TMS for parcels will make the process seamless for Logistyx clients.”
By rapidly incorporating all regulatory and resulting carrier changes, Logistyx customers will stay compliant to avoid delays and fees. Keeping clients compliant with these type of changes is nothing new for Logistyx; it’s one of the company’s biggest benefits and why the industry’s top warehouse management systems and 92 of Internet Retailer’s Top 1000 choose our TMS for parcel. Brexit, however, stands to be one of the most impactful logistics hurdles of modern time. Country codes will change and trigger a wave of other changes. Export volume will skyrocket for many shippers. Currencies may fluctuate. This is just the tip of the iceberg.
If you missed Ken’s 2019 Supply Chain MVP, consider giving it a read to learn more: https://logisticsviewpoints.com/2019/10/17/brexit-impact-cross-border-shipping/
Need to get ready for Brexit? Request a complementary consultation.
Omnichannel customers may account for only a small portion of retailers’ patrons, but they represent a hefty portion of sales by ordering more often than others. To better accommodate these omnichannel customers’ preferences, many retailers have begun to adapt their fulfillment processes by providing more convenient physical locations and pickup sites, 3D print & ship capabilities, manufacturer direct shipping, and more.
In a recent Multichannel Merchant article, Logistyx Technologies President and Chief Sales Officer Ken Fleming highlights this growing retail trend and the ways in which merchants are getting closer to customers to improve service and ensure profitability.
With the right enterprise parcel shipping and distribution software solutions equipped to handle the new omnichannel paradigm, retailers can increase efficiencies and build closer relationships with consumers to drive success.
Read Ken’s full article on Multichannel Merchant: “Omnichannel Merchants Shift Closer to the Customer.”
Interest in adding a TMS for parcel shipping continues to rise among shippers as e-commerce volumes increase, omnichannel delivery strategies become a priority and consumer expectations for same-day and next-day delivery persist. But while a parcel TMS can help shippers cost-effectively manage rapid increases in parcel volumes, it’s important to note it also helps shippers provide excellent customer service in a profitable way. (And how a shipper implements the technology impacts just how well the investment will pay off.) In a recent article in Logistics Viewpoints, Logistyx Technologies President and Chief Sales Officer Ken Fleming describes how shippers with a firm understanding of their current shipping environment can forecast the impact of a parcel TMS by asking two preliminary questions before starting an implementation:
- Do the benefits of a parcel TMS outweigh its total cost of ownership?
- Can adoption of a parcel TMS deliver ROI during each stage of its rollout?
Ken also advises shippers on how to leverage their own shipping data to answer each question with greater precision and better understand what’s at stake. Read Ken’s full article on Logistyx Viewpoints: “Determining the ROI of a Parcel TMS.”