The impacts of the COVID-19 pandemic and an unprecedented peak retail shopping season are still creating visible stresses on the supply chain. In his latest Logistics Viewpoints article, “Inoculating 2021 E-Commerce with Fulfillment Best Practices,” Ken shares the many valuable lessons proven out in 2020 that fulfillment professionals can apply in the year ahead to ease these burdens and keep customers happy and operations on track.
From providing distinct tracking and tracing capabilities to auditing fulfillment data with Business Intelligence tools to better serve customers, various supply chain challenges in 2020 prompted many shippers to implement creative solutions that helped improve the way they fulfill e-commerce orders. The explosive e-commerce growth of 2020 also created an extraordinary carrier capacity crunch, leading many savvy shippers to adopt a multi-carrier approach to safeguard against rising carrier rates and reduced capacity. Innovations like localized or on-demand manufacturing via 3D printing, combined with multi-carrier parcel shipping, further reduced dependence on carriers in 2020 and serves as a worthwhile lesson that can pay dividends for other shippers in this new year.
To learn more about how shippers can utilize these and other best practices in 2021 and advance even further to adopt the new innovations available to fulfillment teams, read Ken’s latest article or contact us today for a an assessment of how you can implement these best practices. Check out Ken’s other Logistics Viewpoints contributions for more supply chain insights.