Technical Services

Expert Technical Services to Support Your Implementation

When you partner with Logistyx Technologies, you’re gaining much more than expertly developed solutions. We also offer one of the industry’s most in-depth technical teams, comprised of senior developers, engineers, and implementation specialists who are specialists in logistics technology. Count on us for:

Implementation Services

If you need expert shipping software implementation services, we’re here to support you. Logistyx has helped companies of all sizes address a wide range of shipping integration and implementation requirements. We have implemented our order fulfillment and multi-carrier shipping software solutions with a wide range of order management software, warehouse management (WMS) systems, ERP and other systems.

We can help you from initial planning through actual implementation, including site surveys to define project scope, software and hardware specification, integration requirements for your order management software, WMS, and ERP systems and more.

Integration

Logistyx shipping software integrates with a wide range of host systems including WMS, ERP, order management (OMS) systems and Ecommerce shopping carts. Our shipping software supports integrations to many of widely deployed order management systems, warehouse management systems (WMS), and enterprise resource planning (ERP) systems.

Training

Training programs are discussed during project planning and are tailored to align with your specific needs.

Support Desk

Help desk technical support services are available for our solutions anytime, anywhere.

We perform all services via email, phone or remote connection whenever possible. This includes, but is not limited to, assistance with system access, data entry, problem replication and system testing. Your service requests are logged in our Customer Service Ticketing System, escalated according to the nature of the request, and tracked from initial entry through resolution. Using this approach, we are able to build a complete knowledge base for your system to ensure continuous, high-level service.